How To - Cancel a Booking

1. The customer logs into their booking portal using the unique link and their last name.

2. In the portal, the customer will see an option to Cancel Booking or similar.

3. When the customer clicks to cancel the booking, they will be prompted to confirm the cancellation.

4. The portal will display any cancellation policies or fees that may apply, which the customer must acknowledge.

5. Once the customer confirms the cancellation, the booking will be removed from the Event Host system.

6. The customer will receive an email confirmation that their booking has been cancelled.

7. The venue staff will also be notified that the booking has been cancelled through the Event Host dashboard.

8. Depending on the venue's policies, the customer may be refunded any deposit paid, or the deposit may be forfeited.

9. The cancellation details and any refund information will be visible in the booking history within Event Host.